Web Accessibility
Last Updated: February 18, 2026
Commitment to Web Accessibility
Digital accessibility is an essential part of providing inclusive financial services. Online services are designed to be accessible to individuals of all abilities, including those who use assistive technologies such as screen readers, speech recognition software, magnifiers, and alternative input devices.
Ongoing efforts are made to align digital properties with recognized accessibility standards and best practices. Accessibility is considered during design, development, content updates, and platform enhancements.
Accessibility Standards
Digital platforms aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA standards. These guidelines are developed by the World Wide Web Consortium (W3C) and provide technical recommendations for making web content more accessible.
| Standard | Focus Area | Purpose |
|---|---|---|
| WCAG 2.1 Level AA | Perceivable & Operable Content | Ensures content can be accessed through multiple assistive technologies |
| ADA Compliance | Equal Digital Access | Supports nondiscrimination and accessibility in digital services |
Accessibility Features
Several features are implemented to improve usability and accessibility across devices:
| Feature | Description |
|---|---|
| Keyboard Navigation | Full site functionality available without a mouse |
| Alternative Text | Descriptive alt text for meaningful images |
| Color Contrast | Text and background contrast ratios meet accessibility standards |
| Resizable Text | Content remains readable when zoomed up to 200% |
| Form Labels | Proper labeling and instructions for screen readers |
Ongoing Improvements
Accessibility is an ongoing process. Digital properties are regularly reviewed using automated testing tools, manual audits, and assistive technology testing. Feedback from users is carefully evaluated and used to prioritize enhancements.
Third-party vendors and service providers are encouraged to maintain accessibility standards consistent with internal policies whenever feasible.
Need Assistance?
If difficulty is experienced accessing any portion of the website, assistance is available. Support can be requested by phone, by visiting a local branch, or by submitting a message through the Contact page.
When contacting support, please include details about the issue encountered, the page URL (if known), and the type of assistive technology being used. This information helps resolve concerns more efficiently.